Returning Product to StarTech.com
If you have a defective StarTech.com product that's still covered under warranty, we will replace it at no charge.
You can also return a product purchased directly from StarTech.com for a refund within 30 days of purchase. If your product was not purchased directly from StarTech.com, you will need to return the unit to the original place of purchase for a refund.
Returning a Defective Product Under Warranty for a Replacement
Yes! If you have a defective StarTech.com product that’s still covered under warranty, we will replace it for you at no charge. The replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification. Additionally, StarTech.com reserves the right to replace the product with a product of equivalent performance at their sole discretion at any time. To find out if your product is still under warranty, click here.
If you think that your product is defective, complete the following:
- Contact our technical advisors who will help you troubleshoot or deem your product defective.
a. ATTENTION: If you reside in Latin America, Mexico, Australia, New Zealand, or Japan this is a required step. - Fill out the Return Merchandise Authorization (RMA) form located here.
a. ATTENTION: If you reside in Latin America, Mexico, Australia, New Zealand, or Japan do not fill out the RMA form – contact our technical advisors who will guide you through your return process. - Complete all required fields (*), clicking Next at the end of each section.
- In the Reason drop-down list, select a reason that you are returning the product and include a detailed explanation.
- Click Browse to attach your proof of purchase.
- If necessary, click Add Another Product to add additional products.
- Click Submit RMA.
The RMA team will email you the RMA number, instructions, and any requests for additional information. RMA numbers are valid for 30 calendar days from the date of issue. StarTech.com reserves the right to authorize product returns beyond 30 days, where applicable. RMAs will not be processed for overdue accounts.
StarTech.com covers the shipping costs of returning defective units back to us and on the replacement unit sent back to you, subject to some geographic restrictions for unsupported markets. We’ll send you a return shipping label with your submission email confirmation.
You should contact your reseller first to determine whether the unit is still covered by the original return policy. If the reseller can replace or refund the unit, then you should proceed with the return through the reseller.
If the unit is outside the limit of the original return policy offered by the reseller, you should follow the return process above to initiate a return with StarTech.com.
We offer two options for replacing defective products in our supported geographical markets:
- Replacement
If the product is still within the warranty period and deemed defective by a Technical Advisor, we will ship out a replacement unit within 2-5 business days of receiving the original unit. Keep in mind, StarTech.com reserves the right to replace the product with a product of equivalent performance at their sole discretion at any time.
- Cross-Ship
Need a replacement product sooner? We can ship it right away if we have the replacement in stock. To pursue this option, pay for the replacement unit in advance by credit card and ship the defective product back to us. Once we receive the returned unit, we will fully refund your credit card within 2-5 business days.
When your RMA is approved, you will receive an email with your RMA number and instructions on how to return the product. In certain cases, StarTech.com may provide a pre-paid shipping label attached to your approval email.
If you have not received a reply from StarTech.com within one business day, check your spam or junk mail folders.
For all inquiries related to RMAs, contact the RMA team by chat or by calling the phone number below based on your location:
- Live Chat
- North America: 1-800-265-1844
- United Kingdom: 0800 169 0408
- Europe: 00 800 7827 8324
You can also fill out the Sales Inquiry form.
RMAs are valid for 30 days from the date that they are issued.
Returning a Non-defective Product for a Refund
StarTech.com offers a 30-day return policy from the date of purchase that were purchased directly from StarTech.com. If your product was not purchased directly from StarTech.com, you will need to return the unit to the original place of purchase for a refund.
When you return a product that you purchased directly from StarTech.com, you have the option to receive a refund or replacement product. Some accounts might be eligible for an account credit instead of a refund or product replacement.
The amount refunded will be equal to the price shown on the original invoice that was issued by StarTech.com.
If you are issued an account credit for your RMA, the credit issued is valid for 1 year from the date of issue.
Non-defective product returns may be subject to a 25% restocking fee. Product returns for orders purchased with a wire transfer are always subject to a 25% restocking fee.
You should contact your reseller first to determine whether the unit is still covered by the original return policy. If the reseller can replace or refund the unit, then you should proceed with the return through the reseller.
If the unit is outside the limit of the original return policy, please contact our technical advisory team to discuss next steps.