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Certain KVM ports or computers are working but not all of them. What do I do?

There are four troubleshooting actions that you can try if some but not all of the ports and your computer are working with the KVM switch. 

  • To determine if a specific cable is the source of the problem, switch the cables that connect the KVM switch to the computers to one working port and computer, and one port and computer that is not working. Keep the computer plugged into the same ports and only switch the cables. If the issue persists when you switch cables, the issue may be with the cable itself.
  • To determine if the problem is between the computer and the KVM switch, using the same cables, connect the KVM switch to one computer that is working and one computer that is not working. If the issue persists when you switch computers, follows the issue may be with the computer and the KVM switch.
  • Try reinitializing the KVM.  This is done by following the setup instructions on the website.
  • To determine if the KVM switch is the source of the problem, if you have another KVM switch, disconnect the current KVM switch and connect the second KVM switch.
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SV1631DUSBU SV1631DUSBUK SV211DPUA SV211HDUA SV211K SV211KUSB SV211USB SV215MICDVIA SV215MICUSBA SV221NANOU SV231 SV231DD2DUA SV231DDVDUA SV231DLU3A SV231DPDDUA SV231DPDDUA2 SV231DPU SV231DPU2 SV231DPU34K SV231DPU3A SV231DPUA SV231DVGAU2A SV231DVIUA SV231DVIUAHR SV231DVIUDDM SV231HDMIUA SV231HDU3A SV231HU34K6 SV231MDPU2 SV231QDPU34K SV231QDVIUA SV231TDVIUA SV231U3A SV231USBDDM SV231USBGB SV411K SV411KUSB SV431DD2DUA SV431DDVDUA SV431DHD4KU SV431DLU3A SV431DPDDUA2 SV431DPU3A SV431DPUA SV431DPUA2 SV431DUSBU SV431DVGAU2A SV431DVIUAHR SV431DVIUAQV SV431DVIUDDM SV431HDU3A SV431TDVIUA SV431U3A SV431USB SV431USBDDM SV441DUSBI SV831DUSBAU SV831DUSBU SV831DUSBUK SV831DVIU SV841DUSBI
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